If the Customer is a "Consumer", as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in art. 52 and ss. of the Consumer Code, as amended by Legislative Decree 21/02/2014 n.21, and therefore the right to withdraw from the Purchase Agreement for any reason, without explanation and without any penalty, by communicating it to the Seller within the term 14 days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods.

Davia Srl., However, for commercial choice and to better meet the customer's needs, grants a deadline for exercising the withdrawal of 30 days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires the physical possession of the assets.

We remind you that, as required by current legislation, the right of withdrawal is excluded and therefore cannot be exercised in the event that the products you have purchased have been customized, even with simple engravings, or have been made to measure for you, on your explicit request at the time of placing the Order.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Davia Srl Products. purchased by the Consumer.

The customer who intends to exercise the right of withdrawal must notify Davia Srl. by explicit declaration by filling out the withdrawal form and sending it to the indicated contacts or by accessing the site in the "Privacy Policy" section.

The right of withdrawal is subject to the following conditions:

  • the returned Products must be returned in their entirety and not parts or components of them even in the case of kits;
  • the returned Products must not have been used, worn, washed or damaged;
  • Returned products must be returned in their original packaging (meaning, by this, the packaging of the individual product);
  • the returned Products must be sent to the Seller in a single shipment;

Withdrawal form

In case of exercise of the right of withdrawal, the customer is required to return the goods within 30 days from the day on which he communicated to Davia Srl. their will to withdraw from the Contract pursuant to art. 57 of Legislative Decree 206/2005.

The return can be requested through the Davia Srl website. within 30 days of receiving the items.

After logging in through the Site and entering your login credentials, access the Site in the "Privacy Policy" section, select the Order concerned and request a return. After requesting the return, select the product (or products) that you want to return. It is important that you contact customer service from the contact page to tell us the day on which you want the courier to come to collect the package and the time slot, morning or afternoon.

You will need to put the items to be returned in a well sealed and protected box or envelope. The courier will already have the label with our shipping address and the reference of the customer who placed the Order, so it is not necessary to write anything on the package.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Davia Srl. will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.

As required by current legislation, to which we refer, Davia Srl. may suspend the reimbursement until receipt of the goods or, at its sole discretion, until the customer demonstrates that he has returned the goods to Davia Srl ..

According to article 59 of the Consumer Code (containing "Exceptions to the right of withdrawal") for distance and off-premises contracts, the right of withdrawal is excluded in the event of "supply of goods made to measure or clearly personalized".

REFUND METHOD

If the right of withdrawal is exercised by you in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer within and no later than 30 days of your decision to exercise the right of withdrawal but on condition that within the same term the product is been returned and verified by the operators of Davia Srl ..

The Seller will use the same means of payment as you used for the initial transaction for the re-credit, unless you explicitly ask the Seller that a different means be used and the latter agrees. If the Order has been paid via Paypal, the refund will be made to the card or account used for payment while if the Order was paid by Credit Card, the refund will be made to the card used for payment (it is not possible to use a other card for refund). If the Order has been paid by bank transfer, the refund will be made by bank transfer: Contact customer service via the Contact page to tell us the IBAN on which to make the transfer. Returns are processed by customer service in approximately one working week. The timing of reimbursement on the card or on current accounts depend directly on the banks, which generally take about 2/3 working days for the credit.

In the event of a simple Withdrawal, the only costs at your expense will remain the initial shipping costs of the Order of the products purchased. If you have chosen a different and more expensive type of delivery than the standard one offered, the additional costs will not be refunded. All other expenses will be reimbursed by the Seller, including the costs of delivery of the goods returned following the exercise of the right of withdrawal (with the exception of the additional costs deriving from your possible choice to use a different and more expensive method of delivery than the standard delivery type offered by the Seller).

The only case in which the customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or products delivered that do not correspond to the Order placed by the customer or in case of damage due to the same due to transport or shipping errors by the Seller. In case of return of the products listed above, Davia Srl. will bear the transport costs for returning the products. Returns can be requested within 30 days of receiving the items. If possible, close the item or items to be returned in the same box used for our shipment, if this is not possible we recommend for a safety issue that the return is well packed and protected. The courier will already arrive with the pre-printed label with our shipping details and customer reference.